Shipping & Returns

Last Updated: 07/05/2016

Jest Country Stuff is committed to our customers and will do its best to always ensure high-quality shipping transactions. We do not dropship individual quantities outside the United States at this time (excluding certain merchandise).

Delivery time and shipment availability may vary from one product to the next. However, the vast majority of our merchandise is shipped via UPS or FedEx Ground within THREE TO FIVE BUSINESS DAYS of ORDER PLACEMENT. If your company desires to ship an item outside the United States (including Alaska & Hawaii), please contact us in advance to confirm accurate shipping costs. Some items within the warehouse are directly imported from overseas locations. In these cases, we may require Express Air delivery services only. Also, some items are hand-crafted and require 2-6 weeks for production time.

If you have any questions regarding shipping restrictions and product availability limitations, please refer to the product listing page for your interested item.

SHIPPING RATES

Shipping costs are retrieved by placing the item in the shopping cart and proceeding to checkout. You do not need to actually place an order during this step. The shipping prices are for the 48 contiguous United States. Alaska and Hawaii need to be calculated manually, via support ticket request. By default, we typically charge below published UPS/Fedex rate fees based on product weight, zipcode origin, and delivery address. Customers may verify this by visiting http://www.ups.com or http://fedex.com.   Certain products may have shipping costs that are calculated via “flat rate”. Oversized items, such as furniture, may need to be manually calculated.

Each product  has a unique zipcode origin that should be used for shipment calculation purposes whenever UPS RATES or FEDEX RATES are specified as the ship method type.  These zipcode origins and ship method types can be directly viewed within each product’s informational page.

When combining multiple manufacturer brands and products within a single order, please be reminded that shipping calculations will combine total product weight to determine delivery cost for identical manufacturers and zipcode origins only.  If a single order contains a combination of Free/Flat Shipping items + UPS/Fedex Rates merchandise, the fastest available ship method will be Ground for UPS and/or Fedex (due to the nature that Free and Flat Rate shipping inventory always ships via ground rate of delivery).

FREE SHIPPING offers are valid only for deliveries inside the U.S. 48 contiguous states. All flat rate shipping prices have been added back into the total cost of the product price and these products are considered "Free Shipping" in the management of the shopping cart program...used for searches to show you where the best deals are located! Jest Country Stuff pays a portion or all of the flat rate and some UPS shipping charges! The exact details are fully disclosed on each product information page.

MULTIPLE QUANTITY FLAT RATE SHIPPING:  Consumable inventory (i.e. health supplements, food, hygene, household cleaners, etc) often ships via flat rate/individual shipping rates as long as delivery is within the 48 contiguous United States.  For consumable products shipping via flat rate pricing, a 40% discount applies to additional, identical units in the same wholesale transaction.  Example:  $11.50 flat rate shipping for QTY 1 of model ABC123; $6.90 shipping (40% discount) for each additional unit within the same order. This discount has not been programmed into my shopping cart yet; however, I will reimburse you for any shipping charges higher than this amount.

SIGNATURE REQUIRED DELIVERIES

For certain product lines, the warehouse and distributor requires signature on delivery to minimize potential delivery fraud. If the receiving party waves the signature required for order delivery, we will take no financial responsibility for the “lost package liability”. If a signature waiver is required, we will need said statement in writing. It can also be stated within order comments for any specific transaction. Verbal notification will not be accepted. We currently requires signatures for the following manufacturer line(s): Alpen. Please note that we do not offer signature on delivery for shipments unless specified above.

ORDER SHIPMENT PROCESSING EXCEPTIONS

The following manufacturer brands have unique shipping & return policy exceptions as noted:

  • FANMATS orders may not be canceled after 1 business day of order placement unless said order has not shipped within committed time-frame of 7-15 business days

SUMMARY OF POLICY CHANGES

A summary of changes to our shipping policy can be provided on a per request basis.

Last Updated:  07/05/2016

RETURN & WARRANTY POLICY

ALL UNAUTHORIZED RETURNS MAY RESULT IN DELAYS, CLAIM DENIAL, AND/OR ADDITIONAL FEES.

RETURN REQUEST FILING DEADLINES (upon delivery of orders)

  • Non-Defective Goods: 30 Days
  • Defective Goods: 30 Days
  • Mis-Shipped Orders: 10 Days
  • Damage by Shipping Carrier (in transit): 48 hours upon delivery
  • Non-Defective Returns Unallowed for:   Sea Eagle / Poweriser / FANMATS / Steiner Sports / MLBPAA / Health Supplements / Foods / Personal Hygene / Household Cleaners / Consumable Goods

FEES

  • Defective Merchandise: No re-stock fees with product replacement (may be subject to restock fees if not being replaced)
  • Non-Defective Merchandise: 15% re-stock fee in most cases (exceptions listed within ACCEPTED RETURN REQUESTS section below)
  • Unauthorized, Refused, and Undeliverable Returns: subject to related shipping and re-stock penalty fees of 30%; may be subject to $12.00 re-delivery penalty fee (charged by shipping carrier)
  • The warehouse takes ownership possession of unclaimed, unauthorized product returns after 60 days

RETURNS REQUEST PROCEDURE

All return requests, including non-defective, defective, and damage claims must be submitted via the "Contact Us" page link (at the bottom of every web page).

Please allow 1-2 business days for an initial response to newly submitted claim requests. Instructions for necessary customer details are described within the ACCEPTED RETURN REQUESTS section of this policy.

Usually, 1-3 weeks may be required from the date of submission to process and complete the entire return request process.  This includes receipt and inspection of goods by the manufacturer warehouse, investigation of claims, and final refund (if applicable).

ACCEPTED RETURN REQUESTS

For delivered merchandise that involves “buyer remorse” or other non-defective or non-damaged reasons for return, we will accept requests formally submitted to us for final approval. In order to qualify for approval, all non-defective return requests require merchandise to be in new, unused, and resellable condition as determined by the warehouse and/or its affiliates. To submit an ideal non-defective return request, please describe the reason for non-defective return: ie product quality concern, purchase elsewhere, etc. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. A 15% restocking fee is required for all non-defective returns, excluding the following brand exceptions:

  • Airhead (20% restock fee)
  • Backroadz (25% restock fee).
  • BuyEnlarge (20% restock fee)
  • Cuda (20% restock fee)
  • DryPak (20% restock fee)
  • First Aid Only (20% restock fee)
  • Guardian (20% restock fee)
  • Hull Hugr (20% restock fee)
  • iTouchless (25% restock fee)
  • Jet Logic (20% restock fee)
  • Meyda (30% restock fee)
  • Mini Gadgets (20% restock fee)
  • Napier (25% restock fee)
  • Open Air Cinema (20% restock fee)
  • PureWater 2GO (20% restock fee)
  • World Industries (20% restock fee)
  • ScootR Logic (20% restock fee)
  • SportsStuff (20% restock fee)
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Please refer to the “Prohibited Non-Defective Return Requests” to review merchandise disallowed for returns.

Defective Merchandise Allowed within 30 Days
For delivered merchandise that involves manufacturer-related product defects related to design, construction, or originally intended use, we will accept requests formally submitted to us for final approval. In order to qualify for approval, defective return requests require detailed reasons and descriptions related to the nature of said defective merchandise. To submit an ideal defective return request, please use exact details to describe the nature of the alleged defect(s): ie specific pieces/parts missing, reason or nature of improper product function, construction design/sizing, etc. Upon inspection, defective merchandise is replaced with similar merchandise and shipped to the customer at the expense of warehouse (depending upon availability). If replacement merchandise is unavailable for defects, a full refund will be promptly provided to the customer. If customer refuses to receive replacement merchandise (or product is deemed non-defective), customer will incur a restock fee based on this policy fee schedule. By default, we are not responsible for inbound shipping costs related to returns, excluding costs to ship replacement/corrected merchandise to the customer. If product received on a defective claim is deemed non-defective by the warehouse or its affiliates, it is the customer responsibility to cover return shipping costs. Or, the customer may elect to re-stock non-defective merchandise with corresponding re-stock fee. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Damaged Merchandise Allowed within 48 Hours
All damaged good claims must be submitted to the warehouse within 48 hours of original delivery receipt. Damaged goods qualify as a result of packages being allegedly disturbed or harmed by the shipping carrier (ie UPS, Fedex, etc). These claims submitted to he warehouse must be promptly filed in order to initiate the shipping claims process. Please allow between 1 to 3 weeks for damage claims to be reviewed and finalized by the shipping carrier. Required information for damage claim requests include the following: original packaging material, tracking information, end recipient contact telephone number, and details describing the nature of damage. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Mis-Shipped Merchandise Allowed within 10 Days
All shipments involving final delivery of incorrect merchandise should be submitted to the warehouse within 10 days of delivery receipt. Mis-shipments qualify as a result of deliveries for received merchandise that was not originally ordered by the customer. If mis-shipment return requests are not submitted within 10 days of delivery, claims will be treated as non-defective return requests. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. Required information for mis-shipment claim requests include the following: model number(s) ordered vs. model number(s) received, additional digital photographs will help expedite claims processing. We will furnish return shipping labels for all incorrectly shipped merchandise.

PROHIBITED NON-DEFECTIVE RETURN REQUESTS

Inventory that is custom produced based on immediate order demand does not qualify for non-defective returns. The following brands are designated as “custom manufactured” and do not qualify for non-defective return: Pro Tour Memorabilia, limited GT Styling merchandise, Sea Eagle, hand-signed Upper Deck merchandise, Superstar Greetings, FANMATS, and limited ATN merchandise.

Undeliverable & Refused Shipments
Legitimate orders shipped on behalf or customers that are returned to sender as “undeliverable” and/or refused delivery by recipient do not necessarily qualify for accepted return. The warehouse will make every attempt to re-ship undeliverable units at the financial expense of customer to re-ship undeliverable returns.  Shipments should not be refused by recipient unless explicitly instructed to do so by the warehouse.

Health Supplements/Foods/Personal Hygene/Household Cleaners/Consumable Goods/Specialty Brands
Under no circumstances are non-defective returns allowed for inventory associated with the following category types:  health supplements, food, personal hygene (including bathroom care), household cleaners, and other consumable goods.  Non-defective returns are also un-allowed for Steiner Sports, MLBPAA, FANMATS, and Sea Eagle branded inventory.

More than 30 Days after Delivery Receipt
All non-defective return requests submitted after 30 days will be subject to denial by us and the warehouse.

WARRANTY COVERAGES

All return requests submitted after 30 days by the customer are defined as Manufacturer Warranty claims. Warranty claims must be submitted directly by the end consumer to the product manufacturer for additional support. Warranty periods vary by manufacturer; most non-custom manufactured merchandise includes a One Year parts/labor warranty. Contact us for further manufacturer warranty coverage details as needed.

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